213 American Medical Response Reviews | amr.net @ PissedConsumer

Marie C Ach

HR/Payroll Contact for Washington County

Oct 27, 2023

Received a call but not with the information I asked for. Received information that likely will be of no help to me. Why is HR hiding?

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Preferred solution: Contact information for HR for Washington County.

Melissa G Krh |

Torreón, Coahuila

Bill Info

Sep 23, 2023

3.0

Good Day, My Name is Melissa Goretti Herrera Hernandez Bill ID: 2673 - 64** - **68 Next Bill Due: Oct 8, 2023 I have an accident on September the 2nd 2023, I was on vacations, during my trip i suffer from a head injury and were translate to the near hospital, the thing is i have insurance here in mexico, but in order to pay you the bill i need an statement with all the specs of the accident and the ambulance and the statement you sent me its incorrect, my name its not correct. Now i´m back in MExico and i Cannot contact you via phone, I can´t do any payment unless you send me the correct information with my full name correct,. Thankyou.

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1 comment

Guest-2394768

Sep 25, 2023

They aren’t going to see this. Aren’t there phones you can use to call?

Helpful

Regina L Qsm

Read AMR double dips

Aug 19, 2023

1.1

Theyre double dipping. Once your insurance company pays them. Thats all they get. They cant ask the customer for the remaining balance. Your insurance company negotiated a price to pay. They accept it. Your insurance pays it. Its illegal for them to come after you for the remaining. Only is you have Government insurance from your State

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Preferred solution: Stop double dipping consumers

User's recommendation: Mention double dipping

Michael H Yhd

Michael H Yhd |

Portland, Oregon

Wrist bracelet for icd not recognized by amr response team

Sep 05, 2023

The inscription on my Medical Alert Wristband has the caption ICD, or implanted cardiac device. I recently had a serious fall at home, and I 911 called 911. In Portland, OR, the response time requirement is seven minutes, AMR did not arrive for twenty minutes. If I had experienced a cardiac event, and AMR did not arrive for twenty minutes, I would be dead. Question: The AMR team looked at my wrist band. No one on scene recognzied the ICD inscription. I know of another situation where other AMR staff did not know the definition of ICD. Please train your staff on emergency medical braceletes and the definition of ICD I am hearing impaired, so the best way to contact me is by email. mh1081@***.net

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Pros:

Responsive to questions and concerns

Cons:

Lack of knowledge about checking and identifying a medical alert

Preferred solution: Apology

User's recommendation: ask all AMR on scene response staff if they know the meaning of icd

Anonymous

Guest-5263594

Lagrange, Georgia

No concern for injury from the ambulance service.

Oct 27, 2023

1.0

Injury to my 95 yr old mother in law. She is now 96. No response from anyone concerning the injury she had on her legs.

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Deirdre K Lmq

Lost and found

Oct 24, 2023

The paramedics were the most jaded medical staff I've ever encountered. I was having a hard time breathing and needed to cough and spit up phlegm but they both put their knees into my arms and upper body to hold me down then bitched that I spit on them when I clearly aimed to the floor. I had a difficult time speaking to them the entire duration even though I was compliant and experienced an over dose. Very disrespectful and I work in critical care.

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Loss:

$200

Preferred solution: My belongings back

User's recommendation: Don't call them even during emergency

Anonymous

Guest-5121678

Santa Rosa, California

Collections

Sep 18, 2023

Hello, I've been trying to get your business off my credit since you were supposed to bill my insurance and Not my credit and now it's messing up my credit for housing. I've been applying for housing and can't do it cause of your business on my Credit and I already talked to someone about it 2 months and was confirmed it would be off my credit by now and it's NOT. Please help me out!!

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Richardson Wsw

My phone is missing. I think you have it. How can...

Aug 28, 2023

My phone is missing. I think you have it. How can I find out? pick up Sean Kam, santa cruz, CA, Aug 27

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Anonymous

Guest-5067358

Rochester, New York

Response time

Sep 07, 2023

Waited 3 hours and 15 minutes for an ambulance my sister was in pain she had a fall and broke her hip

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User's recommendation: If you can drive drive yourself

Haider A Akd

Terrible processing and false information

Jul 09, 2023

1.0

I was sent in a bill stating that my insurance company didn't pay, however when I called my insurance company asking if the bill was paid, they stated it was. I called back, telling the person on the phone that the bill was incorrect and that my insurance company paid their part. They kept saying that I need to pay my part plus the insurance part. They didn't give me a reason for why the bill was extremely high, nor did they state why the wrong bill was kept sent to me.

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Cons:

Incorrect billing
Unable to fix my problem
Bad customer service

Preferred solution: Price reduction

User's recommendation: Fix your customer service

1 comment

Guest-2368453

Aug 01, 2023

Same, they even claimed to file an appeal with my insurance (which never happened!!!) AMR is a big, giant scam!!!!

Helpful

Joanne K Rne

Joanne K Rne | |

Phoenix, Arizona

Keep billing me when paid

Apr 24, 2023

1.5

American Medical Response - Keep billing me when paid

Updated by user Apr 24, 2023

I have sent complaint to BBB

Original review Apr 24, 2023

Last December before Christmas husband was sent to the emergency room at Abrazo hospital in Arizona for Covid. AMR provided emergency transport to Abrazo hospital in Arizona. I received a bill in January of this year for $25. I sent them that $25 then I received another bill for $25. I sent in another $25 then last week I received another bill for $25 so I contacted them sent and told him I sent in two payments. They keep saying that they have not received any payments for that account, so where did my money go? My bank states the payments have cleared $ is tracing them.

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Loss:

$50

Pros:

Transported to proper medical facility
No interaction so no judgment

Cons:

Bad customer service
Unprofessionalism of the asian bot
Severe issues with billing

Preferred solution: Price reduction

User's recommendation: They have a failing grade with the BBB

Beverly B Ogv

Phone number is invalid from website.

Jun 30, 2023

1.0

I need to speak with a human about the bill. I keep getting texts about my bill but I want paper bill and also has both insurances been billed

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Preferred solution: Paper bill with details

Marquesha W Jnp

Marquesha W Jnp |

Rocky Mount, North Carolina

Non response from team nor team leads nor supervisor

Mar 24, 2023

2.9

On several occasions I have reached out and team members were rude or felt like they didnt want to help or didnt respond. When I go over my personal time it seems like everyone can reach out but when I reach out for help or a response it seems like the company is not willing to help. I have not been told that I was doing anything wrong and I wouldnt know if I dont ask so most of the time when I do reach out and ask I get these responses like they dont want to help and so I usually reach out to my sup or team lead and most of the time the team lead will respond if shes not on a call. I literally reached out to my sup because I saw that she was in the available status and I saw that she looked at it then her status changed to unavailable and she also never responded. I have enough going on in my life and I am trying to keep my job but its like the company wants me to lose my job and I really cant afford to do that and so I am reaching out for additional help before it does come to that. I hope you can help. Thank you

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Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.

Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Mariah C Plh

Mariah C Plh | |

Dallas, Texas

Payment

Mar 07, 2023

I paid AMR 200.00 on February 28. It was supposed to go to AT&T mobility but I hit the wrong name. Can some one help me locate this payment so I can give it to AT&T.

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Loss:

$201

Preferred solution: Full refund

Anonymous

Guest-4396119

Newbury Park, California

Horrible billing service. Need help

Feb 26, 2023

I am still waiting on a resolution with your compassionate care dept. I have never experienced such a poorly ran company. I am trying to do the right thing and have been waiting since end of November for a resolution!!! I sure would appreciate a call from someone that can help. Your customer service has been ineffective. 661-755-****

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User's recommendation: Don’t use this company

Chantil Myb

Tishomingo, Oklahoma

Charged $57.72 a mile in a bill that totaled $1909.31 for a 9 mile transport.

Oct 19, 2022

3.0

The emts were great, but the charges for the transport are outrageous. Mileage and night fee added $789.44 for a 9 mile drive.

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User's recommendation: Be prepared to pay through the nose for any "non-emergency transport"

Contact Information

Website:

www.amr.net

Mailing Address:

6363 S Fiddlers Green Cir, 14th floor

Greenwood Village, Colorado 80111

United States

Phone:

(877) 244-4890

Contact American Medical Response Customer Service

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American Medical Response

American Medical Response Overview

Media from reviews

Top American Medical Response Reviews

"Support"

"No concern for injury from the ambulance service."

HR/Payroll Contact for Washington County

Bill Info

Read AMR double dips

Wrist bracelet for icd not recognized by amr response team

No concern for injury from the ambulance service.

Lost and found

Collections

My phone is missing. I think you have it. How can...

Response time

Terrible processing and false information

Keep billing me when paid

Phone number is invalid from website.

Non response from team nor team leads nor supervisor

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Payment

Horrible billing service. Need help

Charged $57.72 a mile in a bill that totaled $1909.31 for a 9 mile transport.

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